Is the video not loading? Try the following troubleshooting tips:

If you are able to hear, but not see, the videos in a course, you may be affected by an issue with the Firefox browser. Please try using another browser to access the site. Click here for directions on how to update your Firefox browser to version 38.

If you're still having trouble, it's possible that there's something wrong with the video file. Please send a message to the instructor and to and we'll get to the bottom of it! When you contact us be sure to include the following in your message: